Constituent Services

• You may download the 311 app. Make sure to snap a photo of your crooked sidewalk, graffiti, an overflowing trash can, sideways street sign or bulk dumping in your neighborhood. Open a ticket on the app and submit your claim.
• You can also tweet your photo with a precise location tagging @311DCgov. The team will open a ticket for you.
• You also have the option to dial 311 on any phone and an operator will assist you.

• To file a new UI claim, please visit this site.
• To check on your benefits or file weekly updates, please sign in here.
• Please see this FAQ on identity verification here.

To pre-register for your vaccine appointment in DC, please visit this site. We hope you will share this information with your neighbor. All District residents can pre-register now, and all residents will become eligible to book appointments for the vaccine on April 16th.

To apply for rental assistance, please visit this site. The Emergency Rental Assistance Program (ERAP) supports District residents who qualify based on household size and monthly income. For example, if you are unable to pay rent due to COVID-19, a household of 1 making under $4,645.83 /month will qualify for this relief. Find your household size and income cap here.

Please call 1-888-793-4357 if you or someone you know needs to be connected with services provided by the Department of Behavioral Health. This phone line can also deploy emergency services to respond to persons experiencing a mental or emotional crisis.

Since inauguration day, thousands of federal government employees have lost their jobs in a wave of firings. found themselves midst the recent firings of thousands of our nation’s government employees my office has put together resources to assist those who may need assistance.

1. Unemployment Compensation
   • The primary goal of theUnemployment Insurance (UI) program is to provide temporary wage replacement to eligible unemployed individuals. District residents may file for unemployment compensation at does.dcnetworks.org. 
   • Read the Ten Things You Should Know fact sheet to learn more about filing an unemployment insurance claim.   ‍
2. Employment Rights and Job Security
   • If you believe you're being targeted for dismissal from federal employment based on political reasons rather than job performance, it's important to take proactive steps to protect your rights and career. CivilService Strong provides information designed to provide practical guidance and empower federal employees to understand their rights, navigate emerging policies, and take action to protect their careers. 
3. Hiring Initiatives and Opportunities
   • Impacted workers can find various resources and opportunities for those seeking employment or career services at the events below.
     • Job Seekers Sessions at the DC Library 
     • Job & Career Accelerator 
     • DC Government Virtual Hiring Fair 
     • Apprenticeship DC 
     • DC Government Careers Bank
4. Food
   • DC Federal Nutrition Programs Toolkit is a toolkit designed to help people find information and resources on food assistance programs in theDistrict, including how to qualify and apply. It also lists resources by the demographic those resources are dedicated to. 
   • Capital Area Foodbank, Mobile Markets offers an interactive map that lists their partners information including: their address, hours, contact information, and directions based on if you’re walking, driving, or taking public transportation.   
   • The District’s Supplemental Nutrition Assistance Program (SNAP) helps low-income individuals and families by providing monthly benefits to purchase food. Applications are accepted online, via mobile app, in person, fax (202-671-4400), or through the mail.  
   • ReDelicious, D.C.’s food labco-op. redistributes prepared food, produce, and baked goods from farmers markets and bakeries each Sunday, from 3:30pm to 5:00pm. You can learn more about their kitchen lab and culture library from their instagram.If you’re interested in volunteering or aiding their initiative you can find more information, here. ReDelicious also offers a list of resources for free food and/or mutual aid servicing the District and beyond.  
5. Utility Assistance
   • LIHEAP assists income-eligible District households with heating and cooling energy costs.Eligible households may receive energy bill assistance between $250 and $1,800as a one-time regular energy assistance benefit. 
   • The Greater Washington Urban League has partnered with Pepco, Washington Gas, and theDC Water and Sewer Authority to provide emergency utility assistance to residents. Through their emergency program residents can receive one time assistance up to $350 on their DC Water utility bill.  
   • The Washington Gas Budget Plan: This plan allows those eligible to spread the cost of winter heating over the entire year. (This is designed to be a 12 month program.) 
   • The DC Water SPLASH Program provides up to $350 in assistance to ensure that everyone has access to essential water and sewer services during tough times. 
6. Other Resources
   • The Greater Washington Urban League assistance with housing stability and comprehensive wrap around services that include emergency services, the RecertificationBenefits Initiative, utility programs, Project Re-connect, the EvictionDiversion Program, and the Emergency Rental Assistance Program.  
   • DC Community Resource Inventory, established by DC Health, connects residents with health, food, housing, and more through its CommunityNeeds Assessment Survey.  

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