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Constituent Services

My team is here to work for you. Reach out!

Helpful Information

Our office will always answer your call and is here to help. While you’re browsing, please enjoy these quick facts.

How to submit a 311 request

  • You may download the 311 app. Make sure to snap a photo of your crooked sidewalk, graffiti, an overflowing trash can, sideways street sign or bulk dumping in your neighborhood. Open a ticket on the app and submit your claim.
  • You can also tweet your photo with a precise location tagging @311DCgov. The team will open a ticket for you.
  • You also have the option to dial 311 on any phone and an operator will assist you.

Filing an Unemployment Insurance claim

Pre-register for your vaccine appointment

To pre-register for your vaccine appointment in DC, please visit this site. We hope you will share this information with your neighbor. All District residents can pre-register now, and all residents will become eligible to book appointments for the vaccine on April 16th.

Apply for rental assistance

To apply for rental assistance, please visit this site. The Emergency Rental Assistance Program (ERAP) supports District residents who qualify based on household size and monthly income. For example, if you are unable to pay rent due to COVID-19, a household of 1 making under $4,645.83 /month will qualify for this relief. Find your household size and income cap here.

The Access Help Line

Please call 1-888-793-4357 if you or someone you know needs to be connected with services provided by the Department of Behavioral Health. This phone line can also deploy emergency services to respond to persons experiencing a mental or emotional crisis.

Submit a Request

Are you having trouble navigating the DC agency system? Maybe you need your trash picked up? We can help with that. Our constituent services director, Ana Berríos-Vázquez, can help with any issue that may arise. If we cannot directly remedy the issue, we know someone who can!

Please submit a request using the form here. If you'd rather contact Ana directly, you can do so via email: or phone (202) 724-8105.
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